Dispute Resolution

REALTORS® abide by the strict standards of the Code of Ethics. If a REALTOR® has failed to meet these standards, you can file a complaint. First, you must determine if the person is a REALTOR® and, thus, bound by the Code of Ethics. Then, you have the following options listed below to resolve your dispute:

(Take a look inside the St. Louis REALTORS® Professional Standards Process.)

Contact the Broker

Contact the person's broker to inform them what happened. It could lead to a quick resolution.

Look up the broker's contact information.

Use the Ombudsman Program

A volunteer from the St. Louis REALTORS® Professional Standards Committee will listen to your concerns, explain possible resolutions, and answer questions.

Contact an Ombudsman.

File an Ethics Complaint

If contacting the broker and talking to an Ombudsman do not resolve the problem, you can file a formal complaint.

Learn more and file a complaint.

File an Anonymous Complaint

For certain types of Code of Ethics violations, you can submit an anonymous complaint.

Learn more and file an anonymous complaint.


This process is used when you think you're owed money based on an agreement.

File arbitration request.